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Online booking system: appointments without the phone tag

Booking appointments means days of back-and-forth phone calls.

When appointments are arranged by phone and message, a lot of time goes on back-and-forth, and double bookings happen easily. With an online booking system, customers pick from genuinely free slots themselves, and confirmations and reminders go out automatically.

Fix this for meWhat does it cost now?

Illustration: a terminal and a phone next to a tidy calendar showing booked slots.

Sound familiar?

  • We have to pick up the phone in the middle of work just for an appointment.
  • We gave the same slot to two people.
  • The customer forgot and didn't turn up.
  • They'd think of booking in the evening, but nobody answers then.

Now and after

Now

PhoneMessengerE-mailIn person

Back-and-forth, a notebook or a calendar

Double bookingsNo-showsInterrupted work

After

PhoneMessengerE-mailIn person

Appointment booking

  • Booking into free slots
  • Confirmation and reminder
  • In the calendar straight away

What does this cost you now?

An example: 8 appointments arranged a day, 6 minutes of calls and messages each. Over a year, that comes to roughly:

184labour hours a year
23full working days
HUF 736,000at HUF 4,000 per hour

And that doesn't include the revenue lost to no-shows.

How we fix it

  1. We map out what can be booked

    Services, durations, staff, locations or equipment, and the rules: how far ahead people can book and until when they can cancel.

  2. Booking into genuinely free slots

    Customers pick a slot on your website or via a link. The system knows from the calendar what's free, so there are no double bookings.

  3. Confirmation and reminder

    Customers get an immediate confirmation and a reminder before the appointment, with the option to cancel or reschedule.

  4. Connected to everything else

    The booking appears in the calendar and, if needed, a deposit, invoice or receipt is created for it.

What you get

  • Fewer calls, fewer no-shows.
  • Booking around the clock.
  • No double bookings.
  • You can see how full the week is.

What it connects to

With your existing calendar (such as Google Calendar or Outlook), your website, invoicing software and online payment. If bookings generate receipts, the receipt data to be reported to Hungary's tax authority (NAV) can be handled too.

Frequently asked questions

Why isn't an off-the-shelf booking tool enough?
Often it is, and then that's what we recommend. A custom solution pays off when the booking rules are complex (several staff, equipment, locations) or when bookings have to work together with your other systems.
Can we take a deposit or online payment?
Yes, bookings can be connected to online payment, and the invoice or receipt can be created with it.
Can people still book by phone?
Yes. A colleague enters phone bookings into the same system, so every appointment is in one place.
How much does an online booking system cost?
It depends on the booking rules and the systems to be connected, so we give you a written quote after the initial assessment. If an off-the-shelf tool is enough, we'll tell you that too.

How many calls do you spend arranging appointments?

Describe in a few sentences where work gets stuck. There's no obligation: it simply starts a conversation in which we show you what can be done.

Fix this for me

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