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Customer service chatbot: answers from your own data, around the clock

Fifty times a day I answer when the parcel will arrive.

Most customer questions repeat themselves: delivery, opening hours, sizes, warranty. An AI assistant answers these at any hour from your own data, leaving the real cases to your team.

Fix this for meWhat does it cost now?

Illustration: an AI assistant machine reads documents and gives answers.

Sound familiar?

  • We answer the same questions all day.
  • Nobody answers in the evening or at weekends, and by morning the customer has bought elsewhere.
  • The new colleague doesn't know the answer and always has to ask.
  • The answer depends on who happens to be at the desk.

Now and after

Now

Website chatE-mailMessengerPhone

Every question answered by hand, one by one

Repeated questionsLate repliesInconsistent answers

After

Website chatE-mailMessengerPhone

Customer service assistant

  • Instant answers to common questions
  • The source shown with the answer
  • Handover to a colleague when needed

What does this cost you now?

An example: 50 questions a day, 3 minutes each. Over a year, that comes to roughly:

575labour hours a year
72full working days
HUF 2,300,000at HUF 4,000 per hour

And that doesn't include the customer who didn't wait for an answer.

How we fix it

  1. We gather the knowledge

    Product data, delivery and warranty terms, common questions: we work from what you already have.

  2. We set it up on your own data

    The assistant answers only from your materials and shows where each answer came from.

  3. A trial run with real questions

    At first it runs alongside your team: they see the suggested answer and flag anything that's wrong.

  4. Go-live and monitoring

    What the assistant can't answer, it hands to a colleague. The questions show what's worth improving.

What you get

  • Answers around the clock, in seconds.
  • Your team spends time on the real cases.
  • Consistent, verifiable answers.
  • You can see what customers ask most often.

What it connects to

With your website or online shop, your order system (so it can tell customers where their parcel is), e-mail and your existing knowledge materials. It can later be extended to Messenger and other channels.

Frequently asked questions

What happens if it gives a wrong answer?
The assistant answers only from your materials and shows the source. When it isn't sure, it doesn't make something up; it hands over to a colleague. During the trial run, a person checks the answers.
Is it safe with company data?
We only use AI services that don't train on your data and whose data handling complies with the GDPR. Customers always know they're talking to an automated assistant.
Does it answer well in Hungarian?
Yes. Today's language models understand and write Hungarian well. During the trial run we check it on your own questions.
How much does a customer service chatbot cost?
It depends on the size of your knowledge base and the number of channels, so we give you a written quote after the initial assessment. You can use the counter on the home page to work out in advance what the manual work costs you now.

Which question do you answer most often?

Describe in a few sentences where work gets stuck. There's no obligation: it simply starts a conversation in which we show you what can be done.

Fix this for me

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